So, in the space of an hour and a bit, Alexx managed to get sorted something that, through trying to get a response from the international advisor via e-mail, had taken 3 weeks and counting. And most of that hour was just doing the assessment. Nice going, International Advisors of Bristol City College. Ace work all round, right there.
It seems like, unless you're using it for conversation or automated account verification, email is utterly useless. Seriously, just try applying for a job online.